eGovernment, a neologism and contraction of electronicgovernment, is the utilization of electronic technology to streamline or otherwise improve the functioning of a government, oftentimes with respect to how citizens interact with it.
Nawar (2005) defines it as follows:
"E-Government refers to the use by the general government (including the public sector) of electronic technology (such as Internet, intranet, extranet, databases, decision support systems, surveillance systems and wireless computing) that have the ability to transform relations within the general government (bodies) and between the general government and citizens and businesses so as to better deliver its services and improve its efficiency."
The most frequent use of the term eGovernment (also spelled e-government as well as egovernment, Egovernment, E-government, E-Government, e-Gov, egov, EGOV, E-GOV and EGovernment and described as online government) is related to:
the delivery of public services, where there is an online or Internet based aspect to the delivery of the services (online government services are sometimes called e-Services, often a label which is considered to be a distinction from e-commerce but in some cases e-services and e-commerce are practically interchangeable terms).
the conduct of government business where the activities of those involved in the process of government itself (such as legislators and the legislative process) where some electronic or online aspect is under consideration.
voting where some technological aspect is under consideration.
It would be easy to make the mistake of assuming that eGovernment was all about "online government" or "Internet based government"—many non-Internet based "electronic government" issues exist under the eGovernment heading. Similarly, it would also be an error to imagine that all Internet-related eGovernment is about government websites.
Non-Internet aspects of eGovernment include:
Telephone and telecommunications issues in a government context, including:
the provision of government services by telephone (such as in call centers)
the use of fax in the provision of government services and the conduct of government business
the use of mobile phone (and PDA) based communications technology (such as SMS text messaging and MMS as well as 3G, GPRS, WiFi, WiMAX and Bluetooth) in the provision of (and as a means of access to) government services and the conduct of government business
general Government IT, which is now starting to be reclassified as eGovernment, in many cases because it is becoming ever more difficult to disentangle internal (i.e., non-"citizen-facing") IT resources and projects (which have hitherto mostly not been seen as part of eGovernment) from external (and thus mostly already seen as eGovernment) service provision. This reclassification is by no means universal and is often controversial.
Polling station technology (where non-online e-voting is being considered)
TV and radio-based delivery of government services (this often has a crossover with the Internet, but also includes many non-Internet based aspects and projects such as Digital Audio Broadcasting (DAB) Digital TV and High Definition TV (HDTV) provision)
Non-website-specific aspects of Internet-based eGovernment
Aspects of Internet-based eGovernment that aren't specific to websites include:
the use of Email in the provision of government services and the conduct of government business
The development and implementation of eGovernment involves a wide range of issues:
"rate of take up" of eGovernment services
Digital divide: The effect of non-use, non-availability or inaccessibility of eGovernment, or of other digital resources, upon the structure of society
broadband provision and its effect rate of take up of eGovernment services
accessibility (impediments to take up of eGovernment services, especially through disability, but also through geography, cost, and public education as well as any shortcomings in the design and implementation of eGovernment services)
public education (concerning the availability of eGovernment services, but also adequacy of skills, confidence, interest and choices, also e-learning issues)
education policy (including the effect of eGovernment upon non-eGovernment education issues)
"legacy technology" (making "pre-eGovernment IT" work together with or be replaced by eGovernment systems)
environmental effect
effect on bureaucracy / waste / "employment flexibility"
technology policy effect, including choices between open source and proprietary software, choices between different programming languages choices between different microprocessor technologies, choices between different networking technologies
effect on government departmental structure, compartmentalisation/integration
effect upon geopolitical boundaries
effect on government procurement (including but not restricted to e-procurement issues)
effect upon (non-eGovernment) business practices, industry and trade
health and safety policy (effect of eGovernment upon work practices, the health industry) and also e-health issues like Internet addiction, stress, work-life balance
GIS (Geographical Information Systems)—"spatial data" systems (mapping and location data) in government and GIS interoperability
marketing of eGovernment, both online and offline, in order to raise public awareness of and increase attractiveness and use of eGovernment and well as the use of online marketing (e-marketing) to promote both eGovernment and non-eGovernment public services
impact on arts policy—how do recent technological changes influence the commitment of government to support the provision of artistic and cultural resources to the public, how do those changes shape the scope and character of such support?
mGovernment
Mobile government, sometimes referred to as mGovernment, is the extension of eGovernment to mobile platforms, as well as the strategic use of government services and applications which are only possible using mobile telephones and wireless internet infrastructure. For example, in an emergency, a mass alert can be sent to registered citizens via short message service, or SMS. Proponents of mGovernment argue that the ubiquity of these devices mandates their employment in government functions.
To quote mGovernment theorist and proponent Ibrahim Kuchshu , "As e-business evolves towards m-business, eGovernment seems to follow the trend with a few but significant mobile government (mGovernment) applications."
Benefits of mGovernment include:
added convenience and flexibility
ability to reach a larger number of people through mobile devices than would be possible using wired internet only
Issues with mGovernment include:
wireless and mobile networks and related infrastructure, as well as software, must be developed.
to increase citizen participation and provide citizen-oriented services, governments need to offer easy access to mGovernment information in alternative forms.
mobile phone numbers and mobile devices are relatively easily hacked and wireless networks are vulnerable because they use public airwaves to send signals.
many countries have not yet adopted legislation for data and information practices, which spell out the rights of citizens and the responsibilities of the data holders (government).
